General Terms and Conditions of Travel of inventia

General Terms and Conditions of Travel (ARB) by Stephanie Gräf, inventia | Travel beyond the ordinary in the RUHRTURM

 

The following General Terms and Conditions of Travel (ARB) shall, insofar as effectively agreed, form part of the package travel contract concluded between the customer (= traveler) and the tour operator Stephanie Gräf, inventia | Reisen jenseits vom Mittelmaß im RUHRTURM (hereinafter referred to as "inventia"). These ARB supplement and complete the legal provisions of §§ 651a ff. BGB (German Civil Code) and Articles 250 and 252 of the EGBGB (Introductory Act to the German Civil Code). When booking a package tour, the contractual partner of the tour operator is the traveler – it is irrelevant whether the traveler takes the package tour himself or concludes the contract for another traveler.

 

These ARB expressly do not apply if

1. a) the traveler does not book a package tour within the meaning of §§ 651a ff. BGB (German Civil Code), but only individual travel services (e.g., hotel only, rental car) from inventia;
2. b) inventia expressly acts as a travel agent for a package tour offered by another tour operator or for individual travel services (e.g., flight only) or linked travel services in accordance with Section 651w of the German Civil Code (BGB) and informs the traveler of this separately and unambiguously before booking. In these cases, the general terms and conditions of travel/business conditions of the packaged tour operator or service provider shall apply, provided that these have been effectively incorporated;
3. c) the traveler is an entrepreneur with whom inventia has concluded a framework agreement for the organization of business trips in accordance with Section 651a (5) (3) of the German Civil Code (BGB) for the traveler's business purposes.

 

 

1. Conclusion of the package travel contract

1.1 This offer is based on the travel description provided by inventia in its catalog or brochure, on its website, in an individual offer, or in any other medium used by inventia, together with any supplementary information provided by inventia for the respective trip, insofar as this information is available to the traveler at the time of booking.

By registering for the trip (booking), the traveler makes a binding offer to inventia to conclude a package travel contract for the specified persons. The traveler is responsible for all contractual obligations of fellow travelers for whom he or she makes the booking, as well as for his or her own, insofar as he or she has assumed this obligation by means of an express and separate declaration.

1.2 The contract is concluded upon receipt of the travel confirmation (declaration of acceptance) from inventia. Upon or immediately after conclusion of the contract, inventia will send the traveler a travel confirmation on a durable medium. If the contract is concluded in the presence of both parties, the traveler is entitled to a travel confirmation in paper form; the same applies to contracts concluded outside of business premises.

1.3 If the content of the travel confirmation differs from the travel registration, this travel confirmation shall be deemed a new offer to which inventia is bound for a period of ten days. The contract is concluded on the basis of this new offer, provided that inventia has pointed out the change and fulfilled its pre-contractual information obligations in this regard, and the traveler has expressly or conclusively declared their acceptance to inventia within the binding period by paying the travel price or a deposit.

1.4 inventia points out that bookings for package tours made via distance selling (e.g., by telephone or email) cannot be revoked in accordance with Sections 312 (7) and 312g (2) sentence 1 no. 9 of the German Civil Code (BGB). However, a right of revocation exists if the contract for the package tour between inventia and the traveler, who is a consumer, was concluded outside of business premises, unless the verbal negotiations on which the conclusion of the contract is based were conducted on the basis of a prior order by the consumer.

 

 

2. payment

2.1 After conclusion of the contract, a deposit of 25% of the travel price is due, provided that the security certificate has been sent to the traveler in text form in accordance with § 651r (4) sentence 1 BGB, Art. 252 EGBGB. If the flights or accommodation services included in the respective offer are immediately payable to inventia by the service providers or if a flight ticket must be issued immediately after confirmation of the booking, inventia reserves the right to charge a higher deposit. The traveler will be informed of this by inventia before the booking is completed in a manner prescribed by Art. 250 § 3 EGBGB and in the travel confirmation in a manner prescribed by Art. 250 § 6 EGBGB.

2.2 Provided that the trip can no longer be canceled for the reasons specified in Section 7.1 and the security certificate has been sent in writing, the remaining amount is due for payment four weeks (expedition cruises: eight weeks) before departure. If a trip can still be canceled for the reasons stated in section 7.1, the remaining amount for this trip is only due at the point in time when the trip can no longer be canceled by inventia.

2.3 In the case of last-minute bookings, i.e., bookings made so close to the start of the trip that the entire trip price is already due or inventia can no longer cancel the trip due to insufficient participant numbers, the entire trip price is due for payment immediately after the security certificate has been sent in writing.

2.4 Insurance premiums and other expenses such as cancellation and rebooking fees are payable in full upon invoicing.

2.5 If the traveler fails to make the down payment or final payment by the respective due date despite having received a security certificate, inventia is entitled to withdraw from the contract after issuing a reminder with a deadline and to charge the traveler the cancellation costs specified in section 4.1 ff. This shall not apply if the traveler has a statutory or contractual right of retention or if inventia is unwilling or unable to properly perform the contractual services or has not fulfilled its statutory information obligations.

 

3. Services and changes to services

3.1 inventia's obligation to perform arises exclusively from the content of the booking confirmation in conjunction with the catalog or brochure valid at the time of travel, the inventia website, an individual offer, or any other medium from inventia, subject to all information, notes, and explanations contained therein, as well as the terms and conditions applicable to the booked package tour. brochure valid at the time of travel, the inventia website, an individual offer, or any other inventia medium, subject to all information, notes, and explanations contained therein, as well as the pre-contractual information relevant to the booked package tour in accordance with Art. 250 § 3 EGBGB.

3.2 Employees of service providers (e.g., airlines, hotels) and travel agents are not authorized by inventia to make assurances or provide information, or to enter into agreements that go beyond the travel advertisement, the booking confirmation, or the pre-contractual information pursuant to Art. 250 § 3 EGBGB (Introductory Act to the German Civil Code) provided by inventia, contradict them, or alter the confirmed content of the package travel contract.

3.3 Changes or deviations of individual travel services from the agreed content of the package travel contract, which become necessary after conclusion of the contract and which were not brought about by inventia in bad faith, are only permitted if the changes or deviations are not significant and do not affect the overall nature of the booked package tour. In addition, these changes must be explained before the start of the trip. inventia must inform the traveler about the change in a clear, understandable, and prominent manner on a durable medium.

3.4 In the event of a significant change to an essential feature of a travel service in accordance with Art. 250 § 3 No. 1 EGBGB (Introductory Act to the German Civil Code) or a deviation from a specific requirement of the traveler that was included in the package travel contract, the traveler is entitled, within a reasonable period set by inventia, to

1. to accept the notified change to the travel service or deviation from the special requirement,
2. to withdraw from the contract without cancellation fees, or
3. declare participation in a replacement package tour offered by inventia, if applicable.

If the traveler does not respond to inventia or does not respond within the set, reasonable period, the change or deviation shall be deemed accepted. The traveler will be informed of this, as well as of any significant change or deviation from a specific requirement, by inventia immediately after becoming aware of the reason for the change, together with information about their rights and a deadline for responding, in a clear, comprehensible, and prominent manner on a durable medium.

3.5 Any warranty claims remain unaffected if the modified services are defective. If the replacement package tour or modified package tour is not of at least equivalent quality to the package tour originally owed, the tour price shall be reduced in accordance with Section 651m (1) of the German Civil Code (BGB); if inventia incurs lower costs for equivalent services, the difference shall be reimbursed to the traveler in accordance with Section 651m (2) BGB.

4. Price and contract changes after conclusion of contract, significant contract changes

(a) inventia reserves the right to unilaterally increase the travel price after conclusion of the contract if the increase in the travel price is a direct result of a circumstance that actually occurred after conclusion of the contract and was not foreseeable at the time of conclusion of the contract.

1. a) Increase in the price of passenger transport due to higher costs for fuel or other energy sources,
2. b) an increase in taxes and other charges for agreed travel services, such as tourist taxes, national park fees, port or airport fees, or
3. c) a change in the exchange rates applicable to the package tour in question.

In the cases mentioned, the travel price will be changed to the extent that the increase in the factors mentioned in a) to c) per person affects the travel price. If this is the case, inventia will immediately inform the customer in a clear and comprehensible manner on a permanent data carrier (e.g., by email) about the price increase and the reasons for it, and will also provide the calculation of the price increase. A price increase shall only be effective if it meets the requirements specified here and the customer is notified no later than 20 days before the start of the trip. A price increase requested from the 20th day before the agreed departure date shall be ineffective. Express reference is made to inventia's obligation to reduce prices in accordance with 4 (b).

(b) Since 4 (a) provides for the possibility of an increase in the travel price, the customer may demand a reduction in the travel price if and to the extent that the prices, charges, or exchange rates specified in 4 (a) under a) to c) have changed after conclusion of the contract and before the start of the trip and this results in lower costs for inventia. If the customer has paid more than the amount owed hereunder, the excess amount shall be refunded by inventia. inventia may deduct the administrative expenses actually incurred by it from the excess amount to be refunded and shall, at the customer's request, provide evidence of the amount of administrative expenses incurred.

(c) inventia reserves the right to unilaterally change contractual terms other than the travel price after conclusion of the contract if the changes are insignificant, do not affect the overall nature of the booked trip, and are not made in bad faith (e.g., changes to flight times or routes). inventia must inform the customer of the change in a clear, comprehensible, and prominent manner on a permanent data carrier (e.g., by email or text message). The change is only effective if it meets these requirements and is declared before the start of the trip.

(d) Significant contract changes: If the price increase reserved in 4 (a) exceeds 8% of the travel price, inventia cannot make it unilaterally. However, inventia can offer the customer a corresponding price increase and demand that they accept it within a reasonable period specified by inventia.

(1) accepts the offer to increase the price, or

(2) declares his withdrawal from the contract. The offer of a price increase cannot be made later than 20 days before the start of the trip.

If inventia can only arrange the trip due to circumstances arising after the conclusion of the contract by significantly changing one of the essential characteristics of the travel services (Art. 250 § 3 No. 1 EGBGB) or only by deviating from specific requirements of the customer that have become part of the contract, then sentence 2 of this section 4 (d) shall apply accordingly, i.e., inventia may offer the customer the corresponding other contract amendment and demand that the customer, within a period specified by inventia, which must be reasonable, (1) accept the offer to amend the contract or (2) declare their withdrawal from the contract. The offer to make such other contract amendments cannot be made after the start of the trip.

(e) inventia may, at its discretion, also offer the customer participation in another package tour (replacement tour) in its offer for a price increase or other contractual change in accordance with 4 (d), about which inventia must inform the customer in accordance with Art. 250 § 10 EGBGB.

(f) After the expiry of a period specified by inventia in accordance with 4 (d), the offer to increase the price or make other changes to the contract shall be deemed to have been accepted.

(g) If the customer withdraws from the contract in accordance with 4 (d), § 651h (1) sentence 2 and (5) BGB shall apply accordingly. If inventia is obliged to refund the travel price as a result of the customer's withdrawal, inventia must make payment immediately, in any case within 14 days of the withdrawal. Claims of the customer pursuant to Section 651i (3) No. 7 BGB remain unaffected.

 

5. Cancellation by the traveler before departure, transfer of contract (replacement person)

5.1 The traveler may withdraw from the package travel contract at any time prior to the start of the trip. The withdrawal must be declared to inventia using the contact details provided at the end of the ARB. If the trip was booked through a travel agent, the withdrawal may also be declared to the travel agent. The traveler is advised to declare the withdrawal on a durable medium.

5.2 If the traveler withdraws before the start of the trip or does not commence the trip, inventia loses its claim to the travel price. Instead, inventia may demand reasonable compensation from the traveler. This does not apply if inventia is responsible for the withdrawal or if unavoidable, extraordinary circumstances arise at the destination or in its immediate vicinity that significantly impair the performance of the package tour or the transport of persons to the destination; Circumstances are unavoidable and extraordinary if they are beyond the control of the contracting party invoking them and their consequences could not have been avoided even if all reasonable precautions had been taken.

5.3 inventia has specified this compensation claim to which it is entitled in the following cancellation fees. The calculation is made taking into account the time of the cancellation declared by the traveler up to the contractually agreed start of the trip, the expected savings in expenses, and the expected income from other use of the travel services.

Compensation shall be calculated as follows, based on the date on which the notice of withdrawal is received by inventia or the travel agent:

1. a) General cancellation fee:

Up to 60 days before departure: 30%

Up to 30 days before departure: 50%

Up to 7 days before departure: 80%

From the 6th day until the day of departure or in case of no-show: 90% of the total price

 

1. b) Special cancellation fee:

Polar expeditions and other special trips, special offers/deals, individually tailored package tours, and group tours may be subject to special cancellation conditions, which are expressly stated in the respective service description or travel advertisement/offer and in the travel confirmation in accordance with Art. 250 §§ 3, 6 EGBGB. You will find deviating cancellation fees in your offer and the invoice for your trip.

 

5.4 In any case, the traveler is free to prove to inventia that inventia can only demand a significantly lower reasonable compensation due to the cancellation.

5.5 inventia reserves the right to demand higher, specifically calculated compensation instead of the above cancellation fees if inventia can prove that it has incurred significantly higher expenses than the applicable cancellation fee. In this case, inventia is obliged to specify the compensation demanded, taking into account the expenses saved and deducting any income it has earned by using the travel services elsewhere, and to justify this at the traveler's request.

5.6 inventia expressly recommends taking out travel cancellation insurance.

5.7 If inventia is obliged to refund the travel price as a result of a withdrawal, the refund must be made immediately, but in any case within 14 days of the withdrawal.

5.8 The traveler's legal right to declare a transfer of contract to another traveler on a durable medium in accordance with § 651e BGB (appointment of a replacement participant) remains unaffected by the above provisions, provided that this notification is received by inventia no later than seven days before the start of the trip. In all other respects, the replacement participant and the traveler shall be jointly and severally liable to inventia for the travel price and the reasonable and actual additional costs incurred as a result of the replacement participant's entry.

 

6. Rebookings by the traveler before the start of the trip

6.1 The traveler has no legal right to a change in the travel date, destination, place of departure, accommodation, or mode of transport (rebooking). This does not apply, of course, if a rebooking is necessary due to incomplete or incorrect pre-contractual information in accordance with Art. 250 § 3 EGBGB; such a rebooking will be carried out free of charge for the traveler.

6.2 If inventia makes a rebooking in accordance with clause 6.1 sentence 1 at the traveler's request, a rebooking fee of €300 per person will be charged up to 30 days before departure, which must be paid by the traveler in addition to any new travel price for the rebooked service; The traveler will be informed of any new travel price resulting from the rebooking before the rebooking is made.

6.3 Requests by the traveler to change the booking at a later date than specified in 6.2 can, if they are possible at all, only be carried out after withdrawal from the travel contract in accordance with Section 5.3 under the conditions applicable there and simultaneous re-registration. This does not apply to requests for changes that only incur minor costs.

 

7. Unused services

If the traveler does not make use of individual travel services that inventia has duly offered for reasons for which the traveler is responsible, he or she shall not be entitled to a pro rata refund of the travel price. inventia will endeavor to obtain a refund of the saved expenses from the service providers. This obligation does not apply if the services are completely insignificant or if legal or official regulations prevent a refund. inventia recommends taking out travel interruption insurance.

 

8. Withdrawal due to failure to reach the minimum number of participants and termination by inventia

8.1 inventia may only withdraw from the package tour contract due to failure to reach a minimum number of participants if inventia

1. specifies the minimum number of participants in the pre-contractual information regarding the booked package tour and indicates the date by which the traveler must receive the declaration at the latest before the contractually agreed start of the trip, and
2. specifies the minimum number of participants and the latest cancellation deadline in the travel confirmation.

The cancellation must be declared to the traveler no later than the date specified in the pre-contractual information and the travel confirmation. If it becomes apparent at an earlier stage that the minimum number of participants cannot be reached, inventia must exercise its right of withdrawal without delay.

If the trip is not carried out for this reason, inventia must refund any payments made by the traveler immediately, and in any case within 14 days of the declared cancellation.

8.2 inventia may terminate the package travel contract without notice if the traveler persistently disrupts the trip despite a warning from inventia or behaves in such a manner that is contrary to the contract that immediate termination of the contract is justified; this does not apply if the behavior contrary to the contract is due to a breach of pre-contractual information obligations. If inventia terminates the contract, inventia retains the right to the travel price, but must offset the value of the expenses saved and any benefits that inventia obtains from other use of the unused services, including any amounts credited to it by its service providers.

 

9. Obligations of the traveler to cooperate

9.1 Travel documents

The traveler must inform inventia or the travel agent with whom they booked the package tour if, despite having paid the full price of the trip, they do not receive the necessary travel documents (e.g., e-ticket receipts) within the period specified by inventia.

9.2 Notification of defects

inventia is obliged to provide the traveler with a package tour that is free of travel defects. If this is not the case, the traveler is obliged to report any travel defects to inventia immediately. To this end, the traveler must immediately notify the local representative of inventia of any defects. If there is no local representative of inventia and this is not contractually required, the traveler must report the defects directly to inventia. The contact details of an inventia representative on site, including their availability, and the contact details of inventia for reporting travel defects can be found in the travel confirmation. The traveler also has the option of submitting their defect report to the travel agent with whom they booked the package tour.

The representative of inventia is authorized to remedy the situation if possible. However, he is not authorized to acknowledge claims.

If inventia was unable to remedy the situation due to a culpable failure to report the defect, the traveler cannot assert claims for reduction in accordance with § 651m BGB (German Civil Code) or claims for damages in accordance with § 651n BGB.

9.3 Setting a deadline before termination

If a traveler wishes to terminate the package travel contract due to a significant travel defect of the type described in § 651i BGB (German Civil Code) in accordance with § 651l BGB, the traveler must first set inventia a reasonable deadline for remedial action. This does not apply if inventia refuses to take remedial action or if immediate remedial action is necessary.

9.4 Delayed and damaged baggage:

1. a) In accordance with air traffic regulations, passengers must immediately report any damage to their luggage, loss of luggage, or delayed luggage to the responsible airline at the airport by filling out a damage report (P.I.R.) and obtaining written confirmation for documentation purposes. Both airlines and inventia generally refuse to pay compensation in this regard on the basis of international agreements if the damage report has not been completed. The damage report must be submitted within 7 days in the case of damaged luggage and within 21 days in the case of delayed luggage.
2. b) In addition, damage, loss, or delay of baggage must be reported to inventia immediately in accordance with the provisions of Section 9.2. Notification to inventia does not release the traveler from the obligation to report the damage to the responsible airline in a timely manner in accordance with lit. a).

 

10. Limitation of liability

10.1 inventia's contractual liability for damages not resulting from injury to life, limb, or health is limited to three times the travel price, provided that these were not caused culpably. If international agreements or legal provisions based on such agreements apply to a travel service, according to which a claim for damages against the service provider can only arise or be asserted under certain conditions or restrictions, or is excluded under certain conditions, inventia may also invoke this against the traveler. If international agreements or legal regulations based on such agreements give rise to further claims, these shall remain unaffected by the limitation of liability.

10.2 inventia shall not be liable for service disruptions, personal injury, or property damage in connection with services that are merely arranged as third-party services, such as excursions, sporting events, musical performances, exhibitions, if these services are expressly identified as third-party services in the travel brochure and the booking confirmation, stating the identity and address of the contracted third-party service provider, in such a way that it is clear to the traveler that they are not part of the package tour offered by inventia. However, inventia is liable for these services if and to the extent that damage to the traveler was caused by a breach of inventia's duty to provide information, clarification, or organization.

10.3 inventia shall not be liable for services used by the traveler as part of the package tour and which are not arranged or organized by inventia or its local representatives, but rather, for example, by the hotel or other persons or companies on their own responsibility.

 

11. Assertion of claims, statute of limitations, consumer dispute resolution

11.1 The traveler must assert claims against inventia in accordance with Sections 651i (3) No. 2, 4-7 BGB. The traveler may also assert claims through the travel agent with whom they booked the package tour. It is recommended that claims be asserted on a durable medium.

11.2 The traveler's claims under the travel contract shall become time-barred after two years; the limitation period shall commence
on the day on which the package tour should have ended according to the contract.

11.3 The assignment of claims against inventia to third parties who are not tour participants is excluded.

11.4 inventia points out in accordance with § 36 VSBG (Consumer Dispute Resolution Act) that inventia does not participate in dispute resolution proceedings before a consumer arbitration board and is not legally obliged to do so. Should a legal obligation to participate in such dispute resolution proceedings arise after going to press, or should inventia voluntarily participate in such proceedings, inventia will inform travelers of this on a durable medium. When concluding a contract in electronic legal transactions, reference is made to the European platform for online dispute resolution in accordance with Art. 14 (1) ODR Regulation athttps://ec.europa.eu/consumers/odr/.

 

12. Passport, visa, and health requirements

12.1 inventia shall inform travelers about general passport and visa requirements of the destination country, including the approximate time required to obtain any necessary visas, as well as health formalities prior to conclusion of the contract and any changes thereto prior to departure.

12.2 The traveler is responsible for obtaining and carrying the necessary travel documents, any necessary vaccinations, and complying with customs and foreign exchange regulations. Any disadvantages arising from non-compliance with these regulations, e.g., the payment of cancellation fees, shall be borne by the traveler. This does not apply if inventia has not provided information, has provided insufficient information, or has provided incorrect information.

12.3 inventia shall not be liable for the timely issuance and receipt of necessary visas by the respective diplomatic mission if the traveler has commissioned inventia to obtain them, unless inventia has culpably violated its own obligations.

 

13. Information on the identity of operating air carriers

The EU regulation on informing passengers about the identity of the operating air carrier requires inventia to inform travelers about the identity of the operating airlines for all air transport services to be provided as part of the booked trip at the time of booking. If the operating airline is not yet known at the time of booking, inventia is obliged to inform the passenger of the airline or airlines that are likely to operate the flight or flights. As soon as inventia knows which airline will operate the flight, inventia must inform the passenger. If the airline named to the traveler as the operating airline changes, inventia must inform the traveler of the change. inventia must immediately take all reasonable steps to ensure that the traveler is informed of the change as soon as possible.

The list of airlines that are prohibited from operating in the EU (the "blacklist") can be found on the following website: https://ec.europa.eu/transport/modes/air/safety/air-ban_de

 

14. Applicable law, place of jurisdiction

14.1 German law applies to the contractual relationship between the traveler and inventia.

14.2 The traveler may only sue inventia at its registered office. For lawsuits brought by inventia against the traveler, the traveler's place of residence shall be decisive. For legal action against travelers who are merchants, legal entities under public or private law, the place of jurisdiction shall be the registered office of inventia, provided that these GTC are applicable due to the absence of a framework agreement for the processing of business trips for the traveler's company. The same applies to travelers who have their place of residence or habitual abode in a third country or whose place of residence or habitual abode is unknown at the time the action is brought.

14.3 The above provisions shall not apply,

1. if and to the extent that contractually non-negotiable provisions of international agreements applicable to the package travel contract between the traveler and inventia result in something else in favor of the traveler, or
2. if and to the extent that mandatory provisions applicable to package travel contracts in the EU member state of which the traveler is a national are more favorable to the traveler than the above provisions or the corresponding German regulations.

 

As of: January 8, 2023 / @SG

 

Tour operator:

Stephanie Gräf, inventia | Travel beyond the ordinary

in the RUHRTURM

60 Huttrop Street

D – 45138 Essen

Tel: +1 (0)201 946 16 306

Fax: +1 (0)201 946 16 307

Email: welcome@inventia.de

www.inventia.de

 

 

Privacy notice:

The personal data provided by travelers when booking a package tour is processed electronically and used by Stephanie Gräf, inventia | Reisen jenseits vom Mittelmaß im RUHRTURM and its service providers (transport companies, hotels, incoming agencies, database providers, entry and health regulations) and processed and stored in the globally used reservation system (GDS) AMADEUS/SABRE, insofar as it is necessary for the execution of the contract. Due to a US federal law on terrorist investigation, airlines are required to provide the US Transportation Security Administration (TSA) with the flight and reservation details of each passenger prior to entry into the USA. Without this data transfer, entry into the USA is not possible – this also applies to stopovers and connecting flights. This data must also be transferred for flights to other countries that only touch on US airspace.

The provisions of the GDPR apply. Detailed data protection information, including the rights of travelers, is available at https://www.inventia.de/datenschutzerklaerung/, can be requested from Stephanie Gräf, inventia | Reisen jenseits vom Mittelmaß im RUHRTURM, using the contact details provided, or will be made available at the time the data is collected (travel inquiry/travel booking).

 

Distance selling contracts:

Stephanie Gräf, inventia | Reisen jenseits vom Mittelmaß im RUHRTURM points out that package tour bookings made via distance selling (e.g. by telephone or email) cannot be canceled in accordance with Sections 312 (7) and 312g (2) sentence 1 no. 9 of the German Civil Code (BGB). However, a right of revocation exists if the contract for the package tour between Stephanie Gräf, inventia | Reisen jenseits vom Mittelmaß im RUHRTURM and the traveler, who is a consumer, was concluded outside of business premises, unless the verbal negotiations on which the conclusion of the contract is based were conducted on the basis of a prior order by the consumer.

 

Travel insurance:

Stephanie Gräf, inventia | Travel beyond the ordinary at RUHRTURM generally recommends taking out travel cancellation insurance and international health insurance, including coverage for repatriation costs in the event of accident or illness.